Apple Messages for Business MSPs with Live-Agent Handoff
Hand a conversation from automation to a human agent in an agent console. 39 Messaging Service Providers document support for Live-Agent Handoff on Apple Messages for Business.
Support is sourced per provider from public documentation — providers we haven’t confirmed are left out rather than marked unsupported. Compare every capability side by side, or browse all capabilities.
Infobip
MSP
Omnichannel CPaaS and messaging platform; Apple-approved MSP used by AI agent and enterprise AMB deployments including Poke.
LivePerson
MSP
Conversational cloud platform widely reported as the MSP behind early Apple Business Chat / AMB retail and telecom launches.
1440
MSP
Salesforce-centric, API-first messaging studio offering Apple Messages for Business on Salesforce Service Cloud.
ASAPP
MSP
AI customer service platform supporting Apple Messages for Business for large enterprises.
Alcméon
MSP
French conversational AI and customer engagement platform supporting Apple Messages for Business.
Amazon Web Services (Amazon Connect)
MSP
Amazon Connect supports Apple Messages for Business as a contact center channel with AWS-native tooling.
Bird (MessageBird)
MSP
Omnichannel communications platform (formerly MessageBird) documenting Apple Messages for Business entry points.
Bitrix24
MSP
CRM and collaboration suite offering Apple Messages for Business through its contact center channels.
Botmaker
MSP
Argentine chatbot and conversational platform supporting Apple Messages for Business in Latin America.
CM.com
MSP
Dutch CPaaS and global messaging platform supporting Apple Messages for Business.
Corezoid
MSP
Process automation platform supporting Apple Messages for Business conversation orchestration.
Freshworks
MSP
Customer service and ITSM software supporting Apple Messages for Business via Freshdesk messaging.
Genesys
MSP
Customer experience platform reported in coverage of Apple’s own Messages for Business deployment.
Glassix
MSP
Israeli AI contact center platform supporting Apple Messages for Business.
Heymarket
MSP
Business text messaging platform supporting Apple Messages for Business for teams.
InTheChat
MSP
Messaging platform associated with Newegg’s Apple Messages for Business / Business Chat presence in public MSP tables.
JivoChat
MSP
Brazilian live chat and omnichannel platform supporting Apple Messages for Business.
Khoros
MSP
Digital-first contact center platform (formerly Lithium + Spredfast) powering AMB for banks and enterprises.
Kipsu
MSP
Hospitality messaging platform used for guest messaging; appears in hotel AMB / Business Chat research notes.
LiveChat
MSP
Live chat and support platform supporting Apple Messages for Business for SMBs.
Mavenir
MSP
Telecom messaging infrastructure provider supporting Apple Messages for Business for carriers.
Microsoft Dynamics 365
MSP
Microsoft’s CRM and contact center suite supporting Apple Messages for Business via Digital Contact Center.
NICE
MSP
Digital customer experience platform (CXone) supporting Apple Messages for Business in contact centers.
NOVA IT
MSP
Ukrainian contact center integration provider supporting Apple Messages for Business.
Quiq
MSP
Customer engagement platform; early Apple Business Chat MSP with retail and travel brand deployments.
Salesforce
MSP
Service Cloud and messaging offerings used by enterprises integrating Apple Messages for Business through approved channels.
Spinoco
MSP
Czech customer care and messaging platform supporting Apple Messages for Business.
Sprinklr
MSP
Unified CXM platform supporting Apple Messages for Business with URL entry points and routing.
UIB
MSP
Singapore-based omnichannel MSP and conversational AI provider supporting Apple Messages for Business.
Verint
MSP
Workforce engagement and CX platform supporting Apple Messages for Business in contact centers.
Webex Connect (Cisco)
MSP
Cisco’s CPaaS and contact center platform supporting Apple Messages for Business.
Yellow.ai
MSP
Conversational AI agent platform supporting Apple Messages for Business as a channel.
Zendesk
MSP
Customer service platform supporting Apple Messages for Business through Zendesk messaging.
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[24]7.ai
MSP
AI customer experience platform supporting Apple Messages for Business for enterprise contact centers.
blip (Take Blip)
MSP
Brazilian conversational AI platform supporting Apple Messages for Business in Latin America.
eGain
MSP
Customer service and knowledge management platform; one of the earliest Apple Business Chat MSPs.
eazy
MSP
German business messaging platform supporting Apple Messages for Business.
edna
MSP
Customer communications platform supporting Apple Messages for Business for enterprises.
mluvii
MSP
Czech customer service platform supporting Apple Messages for Business with website button widgets.