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SalesforceApple Messages for Business MSP

Messaging Service Provider · Apple-approved

Service Cloud and messaging offerings used by enterprises integrating Apple Messages for Business through approved channels.

Website
www.salesforce.com
HQ
San Francisco, United States

Apple Messages for Business capabilities

Which AMB message types and program features Salesforce supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.

Interactive message types
  • srcQuestion with options component
    Yes
  • srcTime selector
    Yes
  • srcQuestion with options component
    Yes
  • srcEnhanced link
    Yes
  • src
    Yes
  • src
    Yes
  • src
    Yes
  • srcCustom component
    Yes
  • src
    Yes
Program features
Platform

Brands on Salesforce

Observed Apple Messages for Business deployments associated with this MSP in public reporting.

KLM Royal Dutch Airlines logo

KLM Royal Dutch Airlines

Airlines & Travel

Dutch airline handling customer service via Messages for Business among social channels.

supportbooking
Marriott logo

Marriott

Hotels & Hospitality

Global hotel chain providing guest services and booking support via Messages.

support

Frequently asked questions

What Apple Messages for Business capabilities does Salesforce support?
Salesforce documents support for 13 Apple Messages for Business capabilities: List Picker, Quick Reply, Time Picker, Forms, Apple Pay, Authentication (OAuth2), Rich Links, Custom Apps in the Messages App, Attachments & Media, Bots / Automation, Live-Agent Handoff, CRM Integrations, Omnichannel (WhatsApp / RCS / SMS).
Is Salesforce an Apple-approved Messaging Service Provider?
Yes. Salesforce is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
Does Salesforce support Apple Pay in Apple Messages for Business?
Yes. Salesforce documents support for Apple Pay on Apple Messages for Business.
Does Salesforce support Live-Agent Handoff in Apple Messages for Business?
Yes. Salesforce documents support for Live-Agent Handoff on Apple Messages for Business.
Does Salesforce support Authentication (OAuth2) in Apple Messages for Business?
Yes. Salesforce documents support for Authentication (OAuth2) on Apple Messages for Business.
Does Salesforce support Bots / Automation in Apple Messages for Business?
Yes. Salesforce documents support for Bots / Automation on Apple Messages for Business (Einstein bots / AI agents).

About Apple Messages for Business

Salesforce is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.