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SalesforceApple Messages for Business MSP
Messaging Service Provider · Apple-approved
Service Cloud and messaging offerings used by enterprises integrating Apple Messages for Business through approved channels.
- Website
- www.salesforce.com
- HQ
- San Francisco, United States
Apple Messages for Business capabilities
Which AMB message types and program features Salesforce supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.
Interactive message types
- List PickersrcQuestion with options componentYes
- Time PickersrcTime selectorYes
- Quick ReplysrcQuestion with options componentYes
- Rich LinkssrcEnhanced linkYes
- Yes
- Yes
- Yes
- iMessage Apps / Custom InteractivesrcCustom componentYes
- Yes
Program features
- Yes
- Bots / AutomationsrcEinstein bots / AI agentsYes
Platform
- CRM IntegrationssrcService CloudYes
- Yes
Brands on Salesforce
Observed Apple Messages for Business deployments associated with this MSP in public reporting.
Frequently asked questions
- What Apple Messages for Business capabilities does Salesforce support?
- Salesforce documents support for 13 Apple Messages for Business capabilities: List Picker, Quick Reply, Time Picker, Forms, Apple Pay, Authentication (OAuth2), Rich Links, iMessage Apps / Custom Interactive, Attachments & Media, Bots / Automation, Live-Agent Handoff, CRM Integrations, Omnichannel (WhatsApp / RCS / SMS).
- Is Salesforce an Apple-approved Messaging Service Provider?
- Yes. Salesforce is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
- Does Salesforce support Apple Pay in Apple Messages for Business?
- Yes. Salesforce documents support for Apple Pay on Apple Messages for Business.
- Does Salesforce support Live-Agent Handoff in Apple Messages for Business?
- Yes. Salesforce documents support for Live-Agent Handoff on Apple Messages for Business.
- Does Salesforce support Authentication (OAuth2) in Apple Messages for Business?
- Yes. Salesforce documents support for Authentication (OAuth2) on Apple Messages for Business.
- Does Salesforce support Bots / Automation in Apple Messages for Business?
- Yes. Salesforce documents support for Bots / Automation on Apple Messages for Business (Einstein bots / AI agents).
About Apple Messages for Business
Salesforce is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.