Directory
Messaging Service Providers
Apple requires an approved Messaging Service Provider (MSP) to connect brands to Messages for Business. Browse platforms observed across live deployments.
Looking for brands instead? Browse the brands directory.
Genesys
MSP
Customer experience platform reported in coverage of Apple’s own Messages for Business deployment.
InTheChat
MSP
Messaging platform associated with Newegg’s Apple Messages for Business / Business Chat presence in public MSP tables.
Infobip
MSP
Omnichannel CPaaS and messaging platform; Apple-approved MSP used by AI agent and enterprise AMB deployments including Poke.
Kipsu
MSP
Hospitality messaging platform used for guest messaging; appears in hotel AMB / Business Chat research notes.
LivePerson
MSP
Conversational cloud platform widely reported as the MSP behind early Apple Business Chat / AMB retail and telecom launches.
Salesforce
MSP
Service Cloud and messaging offerings used by enterprises integrating Apple Messages for Business through approved channels.