ZendeskApple Messages for Business MSP
Messaging Service Provider · Apple-approved
Customer service platform supporting Apple Messages for Business through Zendesk messaging.
- Website
- www.zendesk.com/
- HQ
- San Francisco, United States
Publishes an Apple Messages for Business guide and integration (zendesk.com/service/messaging). Listed among launch MSPs on businesschat.org.
Apple Messages for Business capabilities
Which AMB message types and program features Zendesk supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.
- List PickersrcApple MSP requirementYes
- Time PickersrcApple MSP requirementYes
- Yes
- Rich LinkssrcApple MSP requirementYes
- Yes
- Authentication (OAuth2)srcApple MSP requirementYes
- Yes
- Bots / AutomationsrcAI agent or bot requiredYes
- Yes
- Omnichannel (WhatsApp / RCS / SMS)srcSunshine ConversationsYes
Brands on Zendesk
Observed Apple Messages for Business deployments associated with this MSP in public reporting.
Frequently asked questions
- What Apple Messages for Business capabilities does Zendesk support?
- Zendesk documents support for 10 Apple Messages for Business capabilities: Quick Reply, Apple Pay, List Picker, Rich Links, Time Picker, Authentication (OAuth2), Live-Agent Handoff, Bots / Automation, Omnichannel (WhatsApp / RCS / SMS), CRM Integrations.
- Is Zendesk an Apple-approved Messaging Service Provider?
- Yes. Zendesk is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
- Does Zendesk support Apple Pay in Apple Messages for Business?
- Yes. Zendesk documents support for Apple Pay on Apple Messages for Business.
- Does Zendesk support Live-Agent Handoff in Apple Messages for Business?
- Yes. Zendesk documents support for Live-Agent Handoff on Apple Messages for Business.
- Does Zendesk support Authentication (OAuth2) in Apple Messages for Business?
- Yes. Zendesk documents support for Authentication (OAuth2) on Apple Messages for Business (Apple MSP requirement).
- Does Zendesk support Bots / Automation in Apple Messages for Business?
- Yes. Zendesk documents support for Bots / Automation on Apple Messages for Business (AI agent or bot required).
About Apple Messages for Business
Zendesk is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.