Directory
Explore how global brands use Apple Messages for Business for support, booking, commerce, and concierge experiences.
Feature your brand
Retail & eCommerce
Contact lens retailer offering prescription and order support via Messages.
Retail & eCommerce
Floral and gift retailer providing ordering support through Messages for Business.
Other
222 Place (222) is an AI social-experience platform that connects people for in-person dinners and city experiences. Its Apple Messages for Business channel is powered by Bird.
Banking & Finance
Global insurance company offering policy and claims support via Messages.
Hotels & Hospitality
Accor runs ALL Concierge, its AI travel assistant, in Apple Messages. Guests can find and compare hotels, book, manage reservations, and get support, with handoff to staff for complex requests.
Airlines & Travel
Canadian leisure airline offering a chatbot via Messages for Business.
Banking & Finance
Card issuer offering account support and servicing through Messages for Business.
Retail & eCommerce
Apple uses Messages for Business to provide seamless customer support and product guidance.
Food & Beverage
Food service and facilities provider using Messages for Business for customer support.
Automotive
Premium automotive brand providing vehicle support and service scheduling through Messages.
Banking & Finance
Major US bank reported to support customers via Messages for Business.
Retail & eCommerce
Electronics retailer offering "Blue Assist" customer support via Messages for Business.
Artists & Music
Billie Eilish runs an official fan channel on Apple Messages for Business, powered by Community with Infobip as the Messaging Service Provider. Fans open it in Messages on iPhone, iPad, or Mac.
Retail & eCommerce
Boulanger, the French electronics and home appliance retailer, offers customer service on Apple Messages for Business. Its contact page has a “Discuter sur Apple Messages” button next to WhatsApp and Messenger.
Other
Security services company using Messages for Business for customer support.
Artists & Music
Bruno Mars runs an official fan channel on Apple Messages for Business, powered by Community with Infobip as the Messaging Service Provider. Fans at The Romantic Tour scan a QR code to join in Messages.
Healthcare
International health insurer piloting Messages for Business support for members.
Luxury
Luxury fashion brand offering personal shopping and customer service via Messages.
Automotive
Croatian automotive group using Messages for Business with chatbot and agent takeover.
Banking & Finance
Taiwanese financial services company offering banking via Messages for Business.
Healthcare
Pharmacy and healthcare company providing prescription and health services via Messages.
Other
Cannes Lions ran the official festival concierge on Apple Business Chat in June 2018. Attendees opened Messages from the festival site, the official app, a direct link, or QR codes at the Palais.
Other
Cruise line engaging guests via Messages for Business among messaging channels.
Food & Beverage
Fast-casual restaurant chain offering ordering and support through Messages for Business.
Retail & eCommerce
Cisco’s own merchandise store handling bot sessions via Messages for Business.
Airlines & Travel
Russian tour operator using Messages for Business for customer inquiries (sister brand of Sunmar).
Banking & Finance
Swiss banking giant providing wealth management support through Messages.
Retail & eCommerce
Bridal retailer running its Zoey concierge bot on Messages for Business.
Airlines & Travel
Major US airline offering flight support and travel assistance through Messages.
Luxury
Dior is named by iGeneration as a current Apple Messages for Business user. Its client advisors also offer chat and instant messaging from Dior’s contact pages.
Telecommunications
Streaming service providing subscriber support through Messages for Business.
Banking & Finance
Financial services company offering card member support via Messages.
Telecommunications
TV and streaming provider offering tech support via Messages for Business.
Other
Energy company providing utility account support through Messages for Business.
Airlines & Travel
Premium airline offering flight management and travel support through Messages.
Hotels & Hospitality
Luxury hotel brand offering concierge services via Messages for Business.
Airlines & Travel
Indonesian visa and immigration services agency reachable via Messages for Business.
Retail & eCommerce
Fnac Darty, the French electronics and books retailer, answers customers on Apple Messages for Business through Alcméon, with chatbots and live advisers alongside WhatsApp, Messenger, and Instagram.
Luxury
London luxury retailer supporting customers via Messages for Business.
Hotels & Hospitality
Luxury hotel brand delivering concierge services through Messages for Business.
Food & Beverage
Meal delivery service offering order support through Messages for Business.
Banking & Finance
Global bank offering secure banking support through Messages for Business.
Retail & eCommerce
Gourmet food and gift retailer providing order support through Messages.
Retail & eCommerce
Australian retailer offering product support and ordering via Messages.
Automotive
Automotive dealership group providing service scheduling through Messages.
Hotels & Hospitality
Hilton provides booking assistance, check-in support, and concierge services through Messages.
Retail & eCommerce
Home improvement retailer providing project help and order support via Messages.
Hotels & Hospitality
Global hotel group (InterContinental, Holiday Inn) offering guest messaging via Messages for Business.
Retail & eCommerce
Menswear retailer offering customer support through Messages for Business.
Telecommunications
Japanese telecom provider offering customer support via Messages for Business.
Airlines & Travel
Dutch airline handling customer service via Messages for Business among social channels.
Hotels & Hospitality
Boutique hotel brand delivering personalized guest services through Messages.
Other
NFL team giving fans a direct line on game day via Messages for Business.
Other
Los Angeles Football Club was the first MLS team on Apple Business Chat. Fans scan a stadium QR code or open the LAFC app to order food and drinks with Olly, a Satisfi Labs assistant, in Messages.
Retail & eCommerce
French fashion retailer providing shopping support via Messages for Business.
Automotive
Automotive retailer offering vehicle sales and service support through Messages.
Retail & eCommerce
Home improvement retailer offering product help and order support through Messages.
Retail & eCommerce
Cosmetics retailer supporting customers via Messages for Business with Chat Suggest.
Retail & eCommerce
Shopping center operator providing tenant and shopper support via Messages.
Other
Major League Baseball added an All-Star concierge in the Ballpark app in July 2019, built with Satisfi Labs, so fans could ask location-specific questions in Messages.
Retail & eCommerce
Shopping and entertainment destination offering guest services via Messages for Business.
Hotels & Hospitality
Global hotel chain providing guest services and booking support via Messages.
Retail & eCommerce
Luxury fashion retailer offering personal shopping through Messages for Business.
Healthcare
World-renowned medical center providing patient support via Messages for Business.
Retail & eCommerce
Men's apparel retailer providing styling and order support via Messages.
Automotive
Luxury automotive brand offering concierge and service support through Messages.
Telecommunications
Midwest ISP and cable provider supporting customers via Messages for Business.
Other
The Minnesota Vikings were the first NFL team on Apple Business Chat. Fans scan a QR code to ask a Satisfi Labs assistant about game day, food, and team information in Messages.
Hotels & Hospitality
European hotel group offering guest messaging through Messages for Business.
Other
UK energy supplier providing account management via Messages for Business.
Banking & Finance
First Australian bank to launch Apple Business Chat for everyday servicing queries.
Banking & Finance
UK building society supporting members via Messages for Business with an AI assistant.
Retail & eCommerce
Electronics retailer offering tech support and order tracking through Messages.
Retail & eCommerce
Athletic brand offering personalized shopping and product support via Messages.
Other
Australian energy retailer serving customers via Messages for Business on Amazon Connect.
Retail & eCommerce
Online retailer providing shopping and order support through Messages.
Banking & Finance
Digital payments company providing account and transaction support via Messages.
Food & Beverage
MLB team piloting in-seat concession ordering via Messages for Business at Citizens Bank Park.
Other
Poke is the first AI agent approved to text people in Apple Messages. It handles email, calendar, and reminders inside Messages, with a required path to a human.
Automotive
Luxury automotive brand offering owner services through Messages for Business.
Banking & Finance
Mortgage lender offering loan support and guidance via Messages for Business.
Automotive
PSA Group dealership network providing vehicle support through Messages.
Telecommunications
Canadian telecom offering account support via Messages for Business.
Retail & eCommerce
Beauty retailer providing product recommendations and booking via Messages.
Airlines & Travel
Award-winning airline offering flight support and booking via Messages for Business.
Hotels & Hospitality
Hotel booking platform built around messaging-first travel experiences.
Other
Kenyan sports betting brand engaging customers via Messages for Business.
Telecommunications
Telecom carrier providing account and device support via Messages for Business.
Food & Beverage
Global coffee chain offering ordering and rewards support through Messages.
Banking & Finance
Insurance provider offering claims and policy support through Messages for Business.
Food & Beverage
Global sandwich chain offering ordering support through Messages for Business.
Airlines & Travel
Russian online travel agency (Coral Travel group) offering booking support via Messages for Business.
Telecommunications
Swiss telecom provider offering customer service through Messages for Business.
Telecommunications
Leading telecom provider offering account management and tech support via Messages.
Banking & Finance
Investment platform offering account support via Messages for Business.
Other
TGR Haas F1 Team runs RaceMate, an AI fan companion built by Infobip, on Apple Messages for Business. Fans get race schedules, results, driver standings, quizzes, and merch try-ons in Messages.
Telecommunications
Australian telecom company providing support via Messages for Business.
Other
Pest control provider using Messages for Business for support and sales.
Artists & Music
The Burney Sisters, an indie-folk duo from Huntsville, Alabama, run an official fan channel on Apple Messages for Business. Community uses it as its public demo of the channel, with Infobip as the MSP.
Telecommunications
Prepaid wireless carrier offering support via Messages for Business.
