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T-Mobile
Telecommunications · United States
Leading telecom provider offering account management and tech support via Messages.
Use Cases
- support
- account
Entry Points
- web
- app
- maps
- siri
T-Mobile uses Messages for Business to help customers manage their accounts, troubleshoot devices, upgrade plans, and get billing support—all within a conversational interface.
- Status
- observed
- MSP
- LivePerson
- Agent Type
- chatbot
- Spotlight
- yes
- Apple Maps
- yes
- Requires App
- Yes
- Launch Year
- 2018