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Microsoft Dynamics 365Apple Messages for Business MSP
Messaging Service Provider · Apple-approved
Microsoft’s CRM and contact center suite supporting Apple Messages for Business via Digital Contact Center.
- Website
- dynamics.microsoft.com/
- HQ
- Redmond, United States
Listed in the Apple Business Register MSP dropdown (messagingadvisory.com mirror).
Apple Messages for Business capabilities
Which AMB message types and program features Microsoft Dynamics 365 supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.
Interactive message types
- List Pickersrcdeprecated Jul 2026Yes
- Time Pickersrcdeprecated Jul 2026Yes
- Quick Replysrcsuggested reply; deprecated Jul 2026Yes
- Rich Linkssrcvideo/website rich link; deprecated Jul 2026Yes
- Yes
- Yes
- Authentication (OAuth2)srcdeprecated Jul 2026Yes
Program features
- Live-Agent Handoffsrcdeprecated Jul 2026Yes
- Bots / AutomationsrcAI agent; deprecated Jul 2026Yes
- Intent & Group Routingsrcwork classification; deprecated Jul 2026Yes
Platform
- CRM Integrationssrcdeprecated Jul 2026Yes
- Omnichannel (WhatsApp / RCS / SMS)srcdeprecated Jul 2026Yes
Frequently asked questions
- What Apple Messages for Business capabilities does Microsoft Dynamics 365 support?
- Microsoft Dynamics 365 documents support for 12 Apple Messages for Business capabilities: List Picker, Time Picker, Quick Reply, Rich Links, Forms, Apple Pay, Authentication (OAuth2), Bots / Automation, Intent & Group Routing, CRM Integrations, Omnichannel (WhatsApp / RCS / SMS), Live-Agent Handoff.
- Is Microsoft Dynamics 365 an Apple-approved Messaging Service Provider?
- Yes. Microsoft Dynamics 365 is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
- Does Microsoft Dynamics 365 support Apple Pay in Apple Messages for Business?
- Yes. Microsoft Dynamics 365 documents support for Apple Pay on Apple Messages for Business (deprecated Jul 2026).
- Does Microsoft Dynamics 365 support Live-Agent Handoff in Apple Messages for Business?
- Yes. Microsoft Dynamics 365 documents support for Live-Agent Handoff on Apple Messages for Business (deprecated Jul 2026).
- Does Microsoft Dynamics 365 support Authentication (OAuth2) in Apple Messages for Business?
- Yes. Microsoft Dynamics 365 documents support for Authentication (OAuth2) on Apple Messages for Business (deprecated Jul 2026).
- Does Microsoft Dynamics 365 support Bots / Automation in Apple Messages for Business?
- Yes. Microsoft Dynamics 365 documents support for Bots / Automation on Apple Messages for Business (AI agent; deprecated Jul 2026).
About Apple Messages for Business
Microsoft Dynamics 365 is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.