GenesysApple Messages for Business MSP
Messaging Service Provider · Apple-approved
Customer experience platform reported in coverage of Apple’s own Messages for Business deployment.
- Website
- www.genesys.com
- HQ
- Menlo Park, United States
Reported MSP for Apple Support Business Chat / AMB in industry coverage.
Apple Messages for Business capabilities
Which AMB message types and program features Genesys supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.
- Yes
- Yes
- Yes
- Yes
- Yes
- Authentication (OAuth2)srcOAuth2 via Architect bot flowsYes
- Yes
- Yes
- Bots / AutomationsrcArchitect bot flowsYes
- Yes
Brands on Genesys
Observed Apple Messages for Business deployments associated with this MSP in public reporting.
Frequently asked questions
- What Apple Messages for Business capabilities does Genesys support?
- Genesys documents support for 10 Apple Messages for Business capabilities: List Picker, Time Picker, Rich Links, Forms, Apple Pay, Authentication (OAuth2), iMessage Apps / Custom Interactive, Bots / Automation, Live-Agent Handoff, Omnichannel (WhatsApp / RCS / SMS).
- Is Genesys an Apple-approved Messaging Service Provider?
- Yes. Genesys is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
- Does Genesys support Apple Pay in Apple Messages for Business?
- Yes. Genesys documents support for Apple Pay on Apple Messages for Business.
- Does Genesys support Live-Agent Handoff in Apple Messages for Business?
- Yes. Genesys documents support for Live-Agent Handoff on Apple Messages for Business.
- Does Genesys support Authentication (OAuth2) in Apple Messages for Business?
- Yes. Genesys documents support for Authentication (OAuth2) on Apple Messages for Business (OAuth2 via Architect bot flows).
- Does Genesys support Bots / Automation in Apple Messages for Business?
- Yes. Genesys documents support for Bots / Automation on Apple Messages for Business (Architect bot flows).
About Apple Messages for Business
Genesys is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.