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Amazon Web Services (Amazon Connect)Apple Messages for Business MSP

Messaging Service Provider · Apple-approved

Amazon Connect supports Apple Messages for Business as a contact center channel with AWS-native tooling.

Website
aws.amazon.com/connect/
HQ
Seattle, United States

AWS documents Apple Messages for Business setup for Amazon Connect (docs.aws.amazon.com/connect). Listed in the Apple Business Register MSP dropdown.

Apple Messages for Business capabilities

Which AMB message types and program features Amazon Web Services (Amazon Connect) supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.

Interactive message types
Program features
Platform

Brands on Amazon Web Services (Amazon Connect)

Observed Apple Messages for Business deployments associated with this MSP in public reporting.

Origin Energy logo

Origin Energy

Other

Australian energy retailer serving customers via Messages for Business on Amazon Connect.

supportaccount

Frequently asked questions

What Apple Messages for Business capabilities does Amazon Web Services (Amazon Connect) support?
Amazon Web Services (Amazon Connect) documents support for 14 Apple Messages for Business capabilities: List Picker, Time Picker, Quick Reply, Forms, Apple Pay, Authentication (OAuth2), iMessage Apps / Custom Interactive, Rich Links, Attachments & Media, Message Suggest, Bots / Automation, Live-Agent Handoff, Analytics & Reporting, Omnichannel (WhatsApp / RCS / SMS).
Is Amazon Web Services (Amazon Connect) an Apple-approved Messaging Service Provider?
Yes. Amazon Web Services (Amazon Connect) is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
Does Amazon Web Services (Amazon Connect) support Apple Pay in Apple Messages for Business?
Yes. Amazon Web Services (Amazon Connect) documents support for Apple Pay on Apple Messages for Business.
Does Amazon Web Services (Amazon Connect) support Live-Agent Handoff in Apple Messages for Business?
Yes. Amazon Web Services (Amazon Connect) documents support for Live-Agent Handoff on Apple Messages for Business.
Does Amazon Web Services (Amazon Connect) support Authentication (OAuth2) in Apple Messages for Business?
Yes. Amazon Web Services (Amazon Connect) documents support for Authentication (OAuth2) on Apple Messages for Business (OAuth2 / OIDC).
Does Amazon Web Services (Amazon Connect) support Bots / Automation in Apple Messages for Business?
Yes. Amazon Web Services (Amazon Connect) documents support for Bots / Automation on Apple Messages for Business (Amazon Lex bots).

About Apple Messages for Business

Amazon Web Services (Amazon Connect) is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.