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Apple Messages for Business MSPs with Custom Apps in the Messages App

Embed custom interactive extensions in the Messages app for bespoke in-conversation experiences. 11 Messaging Service Providers document support for Custom Apps in the Messages App on Apple Messages for Business.

Support is sourced per provider from public documentation — providers we haven’t confirmed are left out rather than marked unsupported. Compare every capability side by side, or browse all capabilities.

App
Store
Open
All MSPsList PickerTime PickerQuick ReplyRich LinksFormsApple PayAuthentication (OAuth2)Custom Apps in the Messages AppAttachments & MediaBusiness InvitationsMessage SuggestLive-Agent HandoffBots / AutomationIntent & Group RoutingCRM IntegrationsAnalytics & ReportingOmnichannel (WhatsApp / RCS / SMS)Data Residency / Regions
Blooio icon
Approved

Blooio

MSP

Blooio is an Apple-approved Messaging Service Provider. Apple Messages for Business runs on its v4 API — the same messages endpoint, webhooks, and idempotency model as the rest of the platform — including pickers, Apple Pay, sign-in, and invitations.

Infobip logo
Approved

Infobip

MSP

Omnichannel CPaaS and messaging platform; Apple-approved MSP used by AI agent and enterprise AMB deployments including Poke.

LivePerson logo
Approved

LivePerson

MSP

Conversational cloud platform widely reported as the MSP behind early Apple Business Chat / AMB retail and telecom launches.

Alcméon logo
Approved

Alcméon

MSP

French conversational AI and customer engagement platform supporting Apple Messages for Business.

Amazon Web Services (Amazon Connect) logo
Approved

Amazon Web Services (Amazon Connect)

MSP

Amazon Connect supports Apple Messages for Business as a contact center channel with AWS-native tooling.

Genesys logo
Approved

Genesys

MSP

Customer experience platform reported in coverage of Apple’s own Messages for Business deployment.

NICE logo
Approved

NICE

MSP

Digital customer experience platform (CXone) supporting Apple Messages for Business in contact centers.

Salesforce logo
Approved

Salesforce

MSP

Service Cloud and messaging offerings used by enterprises integrating Apple Messages for Business through approved channels.

Sprinklr logo
Approved

Sprinklr

MSP

Unified CXM platform supporting Apple Messages for Business with URL entry points and routing.

Twilio logo
Approved

Twilio

MSP

CPaaS platform that announced Apple Business Chat support for Flex and messaging channels.

eGain logo
Approved

eGain

MSP

Customer service and knowledge management platform; one of the earliest Apple Business Chat MSPs.

Related interactive message types