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eGainApple Messages for Business MSP

Messaging Service Provider · Apple-approved

Customer service and knowledge management platform; one of the earliest Apple Business Chat MSPs.

Website
www.egain.com/
HQ
Sunnyvale, United States

Listed among launch MSPs in 2018 Business Chat coverage and in the Apple Business Register MSP dropdown.

Apple Messages for Business capabilities

Which AMB message types and program features eGain supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.

Interactive message types
Program features
Platform

Frequently asked questions

What Apple Messages for Business capabilities does eGain support?
eGain documents support for 11 Apple Messages for Business capabilities: List Picker, Time Picker, Forms, Quick Reply, Apple Pay, Rich Links, iMessage Apps / Custom Interactive, Attachments & Media, Bots / Automation, Live-Agent Handoff, Omnichannel (WhatsApp / RCS / SMS).
Is eGain an Apple-approved Messaging Service Provider?
Yes. eGain is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
Does eGain support Apple Pay in Apple Messages for Business?
Yes. eGain documents support for Apple Pay on Apple Messages for Business.
Does eGain support Live-Agent Handoff in Apple Messages for Business?
Yes. eGain documents support for Live-Agent Handoff on Apple Messages for Business.
Does eGain support Bots / Automation in Apple Messages for Business?
Yes. eGain documents support for Bots / Automation on Apple Messages for Business (eGain AI / bots).

About Apple Messages for Business

eGain is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.