What Apple Messages for Business capabilities does Khoros support?

Khoros documents support for 7 Apple Messages for Business capabilities: Quick Reply, List Picker, Attachments & Media, Bots / Automation, Live-Agent Handoff, Intent & Group Routing, Omnichannel (WhatsApp / RCS / SMS).

Is Khoros an Apple-approved Messaging Service Provider?

Yes. Khoros is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.

Does Khoros support Live-Agent Handoff in Apple Messages for Business?

Yes. Khoros documents support for Live-Agent Handoff on Apple Messages for Business (Khoros Care agents).

Does Khoros support Bots / Automation in Apple Messages for Business?

Yes. Khoros documents support for Bots / Automation on Apple Messages for Business.

← MSPs

KhorosApple Messages for Business MSP

Messaging Service Provider · Apple-approved

Digital-first contact center platform (formerly Lithium + Spredfast) powering AMB for banks and enterprises.

Website: khoros.com/
HQ: Austin, United States

Lithium announced Apple Business Chat integration in 2018; Khoros supports NAB’s Apple Business Chat channel (Business Wire, 2022).

Apple Messages for Business capabilities

Which AMB message types and program features Khoros supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.

Interactive message types

List Picker src
Yes
Quick Reply src
Yes
Attachments & Media srcimage, file, video, audio
Yes

Program features

Live-Agent Handoff srcKhoros Care agents
Yes
Bots / Automation src
Yes
Intent & Group Routing srcFlow intents
Yes

Platform

Omnichannel (WhatsApp / RCS / SMS)src
Yes

Brands on Khoros

Observed Apple Messages for Business deployments associated with this MSP in public reporting.

Midco

Telecommunications

Midwest ISP and cable provider supporting customers via Messages for Business.

support

National Australia Bank (NAB)

Banking & Finance

First Australian bank to launch Apple Business Chat for everyday servicing queries.

supportaccount

Ultra Mobile

Telecommunications

Prepaid wireless carrier offering support via Messages for Business.

supportaccount

Frequently asked questions

What Apple Messages for Business capabilities does Khoros support?: Khoros documents support for 7 Apple Messages for Business capabilities: Quick Reply, List Picker, Attachments & Media, Bots / Automation, Live-Agent Handoff, Intent & Group Routing, Omnichannel (WhatsApp / RCS / SMS).
Is Khoros an Apple-approved Messaging Service Provider?: Yes. Khoros is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
Does Khoros support Live-Agent Handoff in Apple Messages for Business?: Yes. Khoros documents support for Live-Agent Handoff on Apple Messages for Business (Khoros Care agents).
Does Khoros support Bots / Automation in Apple Messages for Business?: Yes. Khoros documents support for Bots / Automation on Apple Messages for Business.

About Apple Messages for Business

Khoros is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.