← MSPs
FreshworksApple Messages for Business MSP
Messaging Service Provider · Apple-approved
Customer service and ITSM software supporting Apple Messages for Business via Freshdesk messaging.
- Website
- www.freshworks.com/
- HQ
- San Mateo, United States
Listed on Apple’s official MSP page; publishes an Apple Messages for Business product page (freshworks.com/freshdesk).
Apple Messages for Business capabilities
Which AMB message types and program features Freshworks supports, from public documentation. Capabilities we haven’t confirmed are left out rather than marked “No”.
Interactive message types
- Yes
- Yes
- Yes
- Yes
- Yes
- Yes
- Attachments & Mediasrcimage and video sharingYes
Program features
- Yes
- Bots / AutomationsrcFreddy AI AgentYes
Platform
- Yes
- Yes
Frequently asked questions
- What Apple Messages for Business capabilities does Freshworks support?
- Freshworks documents support for 11 Apple Messages for Business capabilities: Apple Pay, Authentication (OAuth2), Rich Links, Time Picker, Quick Reply, List Picker, Attachments & Media, Bots / Automation, Live-Agent Handoff, Omnichannel (WhatsApp / RCS / SMS), CRM Integrations.
- Is Freshworks an Apple-approved Messaging Service Provider?
- Yes. Freshworks is reported as an Apple-approved Messaging Service Provider (MSP) for Apple Messages for Business.
- Does Freshworks support Apple Pay in Apple Messages for Business?
- Yes. Freshworks documents support for Apple Pay on Apple Messages for Business.
- Does Freshworks support Live-Agent Handoff in Apple Messages for Business?
- Yes. Freshworks documents support for Live-Agent Handoff on Apple Messages for Business.
- Does Freshworks support Authentication (OAuth2) in Apple Messages for Business?
- Yes. Freshworks documents support for Authentication (OAuth2) on Apple Messages for Business (OAuth2).
- Does Freshworks support Bots / Automation in Apple Messages for Business?
- Yes. Freshworks documents support for Bots / Automation on Apple Messages for Business (Freddy AI Agent).
About Apple Messages for Business
Freshworks is a Messaging Service Provider (MSP) for Apple Messages for Business, the channel brands use to reach customers in the Messages app on iPhone. Learn what an MSP does, how to set up the channel with your MSP, compare providers side by side, browse MSPs by capability, or see the brands already live.